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Terms & Conditions

By accessing or purchasing from VizorLumen, you agree to the following Terms & Conditions.

Use of Website

You agree to use this website for lawful purposes only and not engage in activities that may harm the platform, brand, or other users.

Product Information

We strive to display accurate product descriptions and pricing. However, we reserve the right to correct errors or update information without prior notice.

Orders & Payments

  • All orders are subject to acceptance and availability
  • Prices are listed in US dollars (USD) and may change without notice
  • Payment must be completed before order processing

Intellectual Property

All content, designs, logos, videos, and trademarks are the property of VizorLumen and may not be used without written permission.

Limitation of Liability

VizorLumen is not liable for indirect or consequential damages arising from the use of our products or website.

Governing Law

These terms are governed by the laws of the United States

Shipping, returns and customer support

For delivery estimates and tracking, read our Shipping Policy and use Order Tracking. The Refund Policy explains the 30-day trial from delivery, return eligibility and return-postage responsibilities.

For order or product questions, email sales@vizorlumen.com or visit Contact Us. Our Privacy Policy describes store information handling. Connected app requirements are explained in the HeyCyan App & Setup Guide.

Meet your glasses’ companion app: HeyCyan.

Find the download links and setup guidance for your phone.

App & Setup Guide   ·   Lens Guide   ·   Get help
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