At VizorLumen, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.
Information We Collect
We may collect the following information:
- Personal details (name, email address, phone number, shipping and billing address)
- Payment information (processed securely via third-party providers)
- Device and usage data (IP address, browser type, pages visited)
- Order and customer support history
How We Use Your Information
Your information is used to:
- Process and fulfill orders
- Provide customer support
- Improve our website, products, and user experience
- Send order updates and important service communications
- Prevent fraud and ensure platform security
Cookies
We use cookies to enhance your browsing experience, analyze traffic, and personalize content. You can manage cookie preferences through your browser settings.
Third-Party Services
We may share limited data with trusted third parties such as payment processors, shipping partners, and analytics tools — only as necessary to operate our services.
Data Security
We implement industry-standard security measures to protect your information. However, no online transmission is 100% secure.
Your Rights
You may request access, correction, or deletion of your personal data by contacting us.
Contact
If you have questions about this policy, contact us at:
Email: sales@vizorlumen.com
HeyCyan companion app
Vizor Lumen glasses use the third-party HeyCyan companion app. This website privacy policy describes our store and customer-service information; it does not replace the app provider’s privacy policy. Before pairing or using connected AI, review the privacy information, permissions and account requirements in the app and its store listing. See our App & Setup Guide for download links and preparation.
Customer support
For order questions, visit Contact Us. For delivery and returns, read our Shipping Policy and Refund Policy.